Politique de remboursement
Consumers, i.e. any individual acting for purposes which are wholly or mainly outside those individual’s trade, business, craft or profession, are entitled to cancel any contract on the following conditions:
Instructions of withdrawal from this contract
I. Right to cancel
You have the right to revoke this contract within fourteen days without the need of explanation.
The withdrawal period shall be fourteen days from the date on which you or a third party other than the carrier designated by you have taken possession of the goods.
To exercise your right of revocation, you must inform XOUXOU c/o eCom Logistik GmbH - Strasse der Einheit 142-148 14612 Falkensee Email: firstname.lastname@example.org, by means of an unambiguous declaration (e.g. a letter or e-mail) of your decision to withdraw from this agreement. You can use the attached sample revocation form linked on the chapter V. Cancellation form, which is not compulsory.
In order to comply with the deadline of the withdrawal period, it is sufficient for you to send the notification declaring that you wish to exercise your right before the expiry of such period.
II. Consequences of the withdrawal
If you revoke this Agreement, we shall repay to you all payments received from you, including delivery charges, immediately and no later than fourteen days from the date on which we received notice of your revocation of this Agreement. We will use the same means of payment as you used in the original transaction for such a refund, unless expressly agreed otherwise with you and in no event will you be charged for such refund. We may refuse to refund until we have received the goods back or until you have provided evidence that you have returned the goods.
You shall return or deliver the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the revocation of this Contract. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the period of fourteen days.
You shall bear the direct costs of returning the goods when exercising your withdrawal rights.
You only need to pay for any loss in value of the goods if a test of the state, characteristics, and functioning of the goods shows that the loss in value is due your unnecessary handling of them.
III. Exclusion and/or premature expiration of the right to cancel
The right to cancel does not apply for consumers who, at the time of concluding the contract, are not nationals of a member state of the European Union and whose exlusive residence and address of delivery are located outside of the European Union.
IV. General information
Please prevent damage to and contamination of the goods. Please return the goods, if possible, in the original packaging with all accessories and all packaging components. If necessary, please use protective outer packaging. If you are no longer in possession of the original packaging, please use suitable packaging providing adequate protection against potential transport damage.
Please do not return the goods freight forward.
Please note that the above general information in the aforementioned sections is not a precondition for effectively exercising your right to cancel.
V. Cancellation form
If you wish to cancel this contract, please complete and submit the following form