Widerrufsrecht

Return and Refund Policy

We want you to be completely satisfied with your purchase. If you're not happy with your product, you can return it under the following terms:

1. Return Eligibility

• Returns are accepted within 30 days of delivery.
• Items must be in new, unused condition with original packaging.
• The following items are not eligible for return: customized products, final sale items.

2. How to Initiate a Return

Please use our Returns Centre to file your return request (RMA).

3. Refund Process

• Refunds will be issued to the original payment method within 14 business days of receiving your return.
• A deduction may be made for items that show signs of wear, use, or damage.

4. Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• We recommend using a trackable shipping method to ensure your return is received.

5. Questions or Concerns

If you have any questions about your return or refund, please contact our support team at support@xouxou.com.